Please complete the enquiry form below and a Transport Mutual Credit Union representative will be in touch with you shortly. If you would prefer to speak to us, please call (02) 9763 3190 during business hours.
| Postal: | Ground Floor 410 Elizabeth Street SURRY HILLS NSW 2010 |
| Telephone: | (02) 9763 3190 |
| Outside Sydney: | 1300 652 274 |
| Telephone banking: | (02) 9763 3190 |
| Report Lost or Stolen Cards (24 hrs/ 7days): | 1800 648 027 (Visa cards- from within Australia) +61 2 8299 9101 (Visa cards - from outside Australia) |
| Report suspected fraudulent card activity (24hrs/7days) | 1300 705 750 (Visa cards- from within Australia) +61 2 8299 9534 (Visa cards - from outside Australia) |
| Fax: | (02) 9763 3199 |
| Email: | members@transportmutual.com.au |
| BSB: | 802 847 |
Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions and Feedback
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
Make a Complaint
Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.
Making a Complaint
The Credit Union has developed an internal process so that any concerns you may have about your Credit Union are addressed promptly and also come to the attention of management.
You can review and download our Resolving Problems brochure which outlines our Dispute Resolution procedure at Transport Mutual here
In most instances your concerns or complaints can be settled to your satisfaction by simply making us aware of them. You can contact us in writing or by sending us an email to members@transportmutual.com.au. The staff member will note the details of your complaint and action it within 24 hours, wherever possible. If this is not possible, you will receive a follow up call to advise on progress of the investigation into your complaint, including an expected timeframe for resolution. If the complaint is not resolved within this timeframe, or if you are unhappy with the outcome, the complaint will be referred to the Chief Executive for resolution.
How You Will be Informed of the Outcome
You will be advised of the outcome in writing. Should there be exceptional circumstances causing a delay we will advise you.
Australian Financial Complaints Authority
If however, in spite of our best efforts, you are still not satisfied, you have access to the Australian Financial Complaints Authority (AFCA). AFCA is a free and independent dispute resolution service for certain Credit Unions and their affiliates operating in Australia. AFCA is able to investigate disputes and make decisions that are binding on the Credit Union. AFCA can be found online at www.afca.org.au and can be contacted by phone 1800 931 678 or email info@afca.org.au
Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.
We welcome the opportunity to discuss your concerns with you, and to resolve them.